Crickex Customer Support Service in India

E-mail

If your issue is not urgent and it is more important for you to get a comprehensive solution, send us an e-mail. This is a universal way of communication, which will be suitable for any questions. Our bookmaker’s office has several official mailboxes:

• For consultations with support service – [email protected];
• For advertising and commercial offers – [email protected].

The response time depends on the workload of the support service. Usually, a reply will be received within 24 hours from the moment the e-mail was sent. To make our work easier and to speed up the response, you can follow some recommendations:

• Send only one email. Do not create multiple requests for the same problem at once;
• Use only the email address you gave when you registered your account;
• Do not reply to promotional emails. They are not reviewed by the support team;
• In the subject of the letter describe in a few words the problem you encountered;
• Attach screenshots to the message, indicate the time and date of the error, if necessary;
• Be polite, and do not insult the support staff.

Requests are considered on a first-come, first-served basis. Response time may vary depending on our workload. Support is available 24 hours a day.

Online Chat

For quick communication with the support service, you can use the online chat on the website. Open the appropriate window, specify your name, write your question and send it. Within several minutes an operator will answer the question about deposit and withdrawal options, provide consultation and help you to solve the problem.

Telegram

You can also get help on Telegram messenger. We have our own channel, which can be found at @crickex_support.

A real operator works here, and in his absence, an automated bot replaces him, which analyzes users’ messages and provides answers to them.